Refund policy

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Safe delivery:
Upon receiving your order, fresh halal meat items are cut straight from the carcass, packaged and transported below 4°C to your doorstep. This whole process occurs in 12 hours so you can be sure anything you order arrives in immaculate condition.

We’re a customer-centric company focused on building a community so that we can understand and cater for the needs of our customers. You can always contact us for any return question on +61296339366

Non-returnable items: 
Certain types of items cannot be returned, like perishable goods (such as meat, food, or any meat products) and custom products (such as special orders or personalised items).